Digital Days Blog

VoiceMeUp Problems Again

Francois — Mon, 15 Feb 2010 15:34:22 +0000

Our telephone system provider is again experiencing problems.

Please contact us through support or clientcare.

We apologize for the inconvenience.

E-Mail Server Incident

Francois — Mon, 04 Jan 2010 17:40:24 +0000

We are currently experiencing issues with mail delays on our primary mail server.

We have identified the issue and are currently implementing the solution. We expect mail services to be once again fully operational shortly.

Please do not hesitate to contact support for additional information.

UPDATE 1:24pm: Mail server delays have been eliminated. Held e-mails will now be released.

Phone System Status

Francois — Wed, 25 Nov 2009 04:06:26 +0000

As of 10:55pm our VoIP provider VoiceMeUp is currently down.

We apologize for the inconvenience. Please e-mail support for assistance.

UPDATE: As of 11:15pm service has been restored.

VoiceMeUp Phone Service Is Down

Francois — Tue, 17 Nov 2009 19:26:28 +0000

Our apologies, but our VoIP service provider VoiceMeUp is currently down. Please e-mail us at support or use our ticket system.

We apologize for any inconvenience.

UPDATE: As of 2:45pm the service is once again up.

Telephone System

Francois — Tue, 10 Nov 2009 13:49:27 +0000

Our VoIP service provider VoiceMeUp is currently down. We appologize for the inconvenience. Please contact us at our support e-mail.

UPDATE: As of 9:45am this morning the VoiceMeUp service is back online.

Our Offices Are Closed Today

Stephane — Wed, 24 Jun 2009 15:47:25 +0000

Our offices are closed today for St-Jean-Baptiste. Please use our emergency voicemail system at extension 4 for immediate assistance.

All systems and server surveillance continue 24/7 and technicians are on call.

Bonne fête de la St-Jean!

DNS Server 38.102.76.33 Offline

Francois — Wed, 27 May 2009 18:18:32 +0000

Due to routing issues on the network our 38.102.76.33 DNS server is on, that server has temporarily been taken offline until the routing issue is resolved. Even though only a small group of IPs are affected, we would prefer the DNS not respond rather than respond incorrectly.

All customers have been provided several DNS servers to use and so service should be unaffected.

Mail Server Issue

Stephane — Wed, 27 May 2009 13:44:20 +0000

There is a problem with a license key on one of the mail servers. We are in the process of correcting the issue.

UPDATE: The license key error has been corrected and all mail servers have returned to normal. The approximate downtime was 30 minutes. We apologize for the inconvenience.

BlackBerry Users Experience E-Mail Outage

Stephane — Wed, 15 Apr 2009 01:38:32 +0000

From cnet:

BlackBerry users around the country were without e-mail for about 3 hours in a nationwide outage that affected users on all major wireless networks.

You can see the whole article here.

iWeb Experiences Network Instability

Stephane — Mon, 16 Feb 2009 18:35:39 +0000

From the iWeb blog published on February 16, 2009 at 12:28 pm by iWeb-SLee:

We have experience some major network instability with the BGP sessions between 11:24 and 12:07. There were two ASN (39625 and 47868) who were injecting very long AS paths (over 255) in the global Internet. This caused our Cisco routers to reset the BGP sessions intermittently when they received the bogus routes. We have filtered out those AS numbers and the network is stable now. We are monitoring the situation. We are sorry for the inconvenience caused. Every thing should be back to normal now.