UPDATE: The outage has continued longer than expected.  We apologize for the inconvenience.  ETR is another 10 minutes.  We appreciate your patience.

UPDATE: Mail services were restored.  We apologize for any inconvenience.

UPDATE: Maintenance is now complete.

Our network technicians are currently bringing the system back online.

We apologize for any inconvenience this may have caused, and we will provide an update as soon as all systems are back to normal.

Update: All virtualized systems are back online. Again, our apologies for any inconvenience.

This failure is unrelated to Digital Days equipment and Tata is currently investigating the issue on their end.

We will provide an update as soon as it is available.  We apologize for the inconvenience.

Update (11:40 pm EST): Tata confirms the failure of their Montreal router.  ETR is 30 minutes.  They are reloading the router rather than moving to a cold standby.

Update (2:50 am EST): After much longer than expected, service from the Montreal router of Tata has resumed.  Still no update as to the reason it took so long.

Update (4:30 am EST): The Tata Communications Montreal router has failed again.

Update (5:00 am EST): Tata has indicated that their previous attempt has failed.  They contacted Cisco and they are now reloading the router once again.  New ETR is 1 hour.

Update (10:20 am EST): Although Tata’s Montreal router has been reloaded and brought back up, it still appears to be experiencing CPU spikes that are causing lost packets.

Update (11:30 am EST): Tata appears to have resolved it’s router issue and our Tata link is now fully operational again. Mail services will be migrated back to the Tata link shortly.

The final 2% of infrastructure is now online.  All clients within the problematic virtual pool should now be up and running.  No other equipment in any other datacenters were affected.

Although the power failure at iWeb-CO was outside of our control, we very much apologize to our clients for the service interruption.

That datacenter will be providing us with a full incident report.

Although power was lost to all customers within that datacenter (including ourselves) 98% of the equipment has successfully come back online.

We are currently experiencing issues with a virtualized cluster although all storage is already online.  We will update this blog as soon as those virtualized services are restored.

We will demand a full report from the iWeb-CO datacenter once this incident is resolved.  We very much apologize for to any of our customers affected by the service interruption.

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